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This program is designed for clerks at retail alcohol establishments (not restaurants) and has been approved by the Tennessee Alcoholic Beverage Commission as currently satisfying the requirements contemplated by the Responsible Vendor Training Program as defined at T.C.A. ยง 57-3-818. Certificate is valid for 1 year.

This course teaches you how to be a responsible seller of alcohol and how to protect yourself and your establishment from liability. You will learn how alcohol affects your customers; how to recognize the effects of alcohol on your customers; how to prevent customers from becoming intoxicated; how to intervene when you need to refuse a sale to someone; how to prevent and deal with disturbances; how to accurately check IDs and recognize minors; how to prevent second-party sales; and how to refuse a sale.

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Lesson 1: Introduction
Chapter 1

Lesson 2: How Alcohol Affects the Body
Chapter 2

Lesson 3: Recognizing Intoxicated Customers
Chapter 3

Lesson 4: Preventing Disturbances
Chapter 4

Lesson 5: Minors and Liability
Chapter 5

Lesson 6: Second-Party Sales
Chapter 6

Lesson 7: How to Refuse a Sale
Chapter 7