The PASS Training Marketplace
Conflict De-Escalation/Aggression Management for Healthcare Providers
Conflict De-Escalation/Aggression Management for Healthcare Providers
Product Description
Conflict De-Escalation/Aggression Management for Healthcare Providers
Overview: Conflict de-escalation and aggression management training is essential for healthcare providers who regularly interact with patients and families in high-stress situations. This training equips healthcare professionals with the skills to manage and defuse potentially violent situations, ensuring a safer environment for staff and patients.
Key Components:
- Recognizing Triggers: Identify common triggers of aggression and early warning signs of escalating conflict, such as changes in body language, tone of voice, and behavior.
- Communication Techniques: To de-escalate tense situations, use active listening, empathy, and calm verbal communication. Techniques include acknowledging concerns, maintaining a non-threatening posture, and using a calm tone.
- Non-Verbal Cues: Understand the importance of body language, facial expressions, and tone of voice in managing aggression. Non-verbal cues can significantly impact the outcome of a conflict.
- Safety Strategies: Learn techniques for maintaining personal safety and creating a safe environment for all parties involved. This includes positioning oneself near exits and avoiding physical confrontation.
- Role-Playing Scenarios: Use practical exercises to practice de-escalation techniques in real-life situations. Role-playing helps healthcare providers build confidence and refine their skills.
Training Focus:
- Empathy and Understanding: Recognize that patients and their families may react out of fear, pain, or frustration. Approaching conflicts with empathy and understanding can help diffuse anger and build trust.
- Continuous Learning: De-escalation is a skill that requires continuous learning and practice. Regular workshops and scenario-based training sessions help staff refine their techniques and develop confidence in handling escalating situations.
- Regulatory Compliance: Ensure adherence to healthcare regulations and guidelines for managing aggressive behavior and maintaining a safe environment.
Benefits:
- Reduced Violence: Effectively manage and defuse conflicts before they escalate into violence, reducing the risk of injury to staff and patients.
- Improved Relationships: Foster a more respectful and cooperative environment, enhancing the patient experience.
- Enhanced Safety: Protect yourself and others using proven de-escalation strategies, creating a safer workplace for everyone.
National Conflict De-Escalation/Aggression Management for Healthcare Providers
Overview: The National Conflict De-Escalation/Aggression Management course is designed specifically for healthcare providers to safely respond to disputes and minimize the risk of injury. This training equips healthcare professionals with the skills to manage and defuse potentially violent situations, ensuring a safer environment for staff and patients.
Training Curriculum:
- Recognizing Triggers: Identify common triggers of aggression and early warning signs of escalating conflict, such as changes in body language, tone of voice, and behavior.
- Communication Techniques: To de-escalate tense situations, use active listening, empathy, and calm verbal communication. Techniques include acknowledging concerns, maintaining a non-threatening posture, and using a calm tone.
- Non-Verbal Cues: Understand the importance of body language, facial expressions, and tone of voice in managing aggression. Non-verbal cues can significantly impact the outcome of a conflict.
- Safety Strategies: Learn techniques for maintaining personal safety and creating a safe environment for all parties involved. This includes positioning oneself near exits and avoiding physical confrontation.
- Role-Playing Scenarios: Use practical exercises to practice de-escalation techniques in real-life situations. Role-playing helps healthcare providers build confidence and refine their skills.
- Emergency Response: Procedures for responding to violent incidents, including summoning help and protecting oneself and others during an escalation.
Training Focus:
- Empathy and Understanding: Recognize that patients and their families may react out of fear, pain, or frustration. Approaching conflicts with empathy and understanding can help defuse anger and build trust.
- Continuous Learning: De-escalation is a skill that requires continuous learning and practice. Regular workshops and scenario-based training sessions help staff refine their techniques and develop confidence in handling escalating situations.
- Regulatory Compliance: Ensure adherence to healthcare regulations and guidelines for managing aggressive behavior and maintaining a safe environment.
Benefits:
- Reduced Violence: Effectively manage and defuse conflicts before they escalate into violence, reducing the risk of injury to staff and patients.
- Improved Relationships: Foster a more respectful and cooperative environment, enhancing the patient experience.
- Enhanced Safety: Protect yourself and others by using proven de-escalation strategies, creating a safer workplace for everyone.
- Final Exam
- No
- Certificate
- Yes
- Average Rating
- / 0 Reviews
Overview Chapter 1
Mr. Dotson is owner and lead instructor for Fortress Preparedness Services. Jay is certified as an instructor through the Indiana Law Enforcement Academy, the Indiana Department of Homeland Security, and the Center for Domestic Preparedness. He teaches defensive tactics, active shooter response, martial arts, the Incident Command System, and the National Incident Management System.
Mr. Dotson also is an awareness instructor in the following areas: improvised explosive devices, radiological improvised devices, weapons of mass destruction, and hazardous materials awareness.
His experiences include 25 years on the Muncie Police Department, 30 years at IU Health Ball Memorial Hospital Security, and 10 years as the Ball Memorial Hospital Security Chief. He is a certified FBI hostage/crisis negotiator and an ILEA certified basic SWAT operator.
Emotions Chapter 2
The Emotions chapter describes strategies for recognizing emotions experienced by patients and visitors. Reducing tension of the situation, staff support methods and empathic rapport.
Behavior Chapter 3
The Behavior chapter provides strategies to defuse stressful situations by acknowledging grievances, active listening skills and allowing the person time to vent.
Aggression Chapter 4
the Aggression chapter provides skills for aggression redirection, setting boundaries and verbal contracting strategies.
Physical Violence Chapter 5
The Physical Violence chapter covers personal safety tips, basic self-defense, escape, calling for back-up and safe control of situation.
Recovery Chapter 6
The Recovery chapter reviews creation of a success plan, staff debriefing methods and response improvement plans.
Training Video Chapter 7
The Training Video chapter provides visual and verbal details related to basic movements, stances, body language, escapes, blocks and control techniques. At the completion of this chapter the participant will be emailed a certificate of aggression management training.
